常见问题解答

下面列出我们的业务和技术人员收到的常见问题和答案。
如找不到您想要的信息,请联系我们。

汽油和柴油输用送叶片泵、膜泵和手泵

柴油和机油泵的最大吸油高度是多少?

油泵均为自吸泵。吸取深度高达2米,无需底阀。对于2米以上的高度,我们建议安装底阀,以让吸油高度达到4米。

贵司的油泵的优点何在?

我们的所有油泵产品均配有旁通阀,可按照预设的数值来限制最高压力。

作为通用的指示,我们可以这样概括:

带直流电机的柴油泵和带直流电机的柴油输送机组


最高落差1.5巴


柴油用交流电机泵和交流加注泵

最高落差3巴

机油用直流电机泵

最高落差5到10巴


机油用交流电机泵

最高落差12到25巴

贵司生产ATEX核准的泵浦或EECEx认证的汽油泵吗?

是。我司生产ATEX和ECEEx核准的汽油泵,用于处理易爆液体如汽油和煤油。

贵司的泵浦备有部颁的核准证书吗?

我司的泵浦均备有部颁证书,符合D.M. 31.07.1934,第I编第XVII条及其随后的修订版

贵司生产公开销售用的核准计量器吗?

在我司的产品当中,备有一些用于机油公开销售用的核准计量器。核准的产品和国别如下:

KA500德国(PTB)、意大利(衡器中心办事处)、奥地利(BEV)、爱沙尼亚( TIJ)、 芬兰( VJA)、印度(衡器中心办事处), KA475德国(PTB)、意大利(衡器中心办事处)、奥地利(BEV)、爱沙尼亚( TIJ)、 芬兰( VJA)、立陶宛、捷克斯洛伐克、KA400德国(PTB), KA400 Pul德国(PTB)

贵司生产与AdBlue相容的部件吗?

是的,我们的泵浦、计量器和自动及手动加油枪均与AdBlue(尿素)相容。

在我们的产品目录里选择与尿素相容的产品。

Software for dispensing units

Why can't I download the information with the key reader?

The possible reasons are as follows: 

-   You have not installed the software Self Service Management
-   You have not installed the correct driver for your Key Reader (check the OS in use)
-   The correct communication port has not been properly selected in the menu Configuration ---> Serial port selection (please look at the M0090 manual, page 15)
-   The proper communication mode has not been correctly selected in the menu Configuration ---> System Configuration (please look at the M0090 manual, pages 16 and 17)
-   The key manager was not associated to the dispensing unit
-   The Software for the communication SelfComm is not active

Why can't I install the software Self Service Management?

For the installation of our Software for fluid management, you must first be sure that you have the minimum requirements to perform the installation of the software. Otherwise, you should contact your Network Administrator.

In case you have a default browser other than Internet Explorer, such as Mozilla or Chrome, you may experience some problems with the Autorun installation. The solutions can be as follows:

1. define Internet Explorer as the default browser of your OS and launch the Autorun again

2. open the content of the installation CD with the File Manager, open the folder called “Materials”, then the folder “Software”. Run the executable file Setup.exe (for this last step, make sure that you have the minimum requirements to proceed with this operation, otherwise contact your Network Administrator).

Why can't i see the old deliveries that I downloaded in the past?

The possible reasons are as follows:

- The databases have been already packed; In this case, the old data are definitely lost
- An incompatible version of the editor Crystal Report is installed; In this case: the only solution is to uninstall the software and to proceed with a brand new installation (it is recommended to save the “Data” folder to be used with the new installation)
- The software is utilized by a standard user without the necessary requirements of the Network Administrator; therefore the previous data were saved in a different location than the standard one : C:\\Program Files(x86)\Self Service\Data\Self.mdb .

For the last problem, we suggest the following solution:

- Search the database on your PC Self.mdb with particular attention to the virtual path: C:\Users\<user-name>\Appdata\Local\VirtualStore\Program Files\
- Paste the previous database Self.mdb to the location C:\\Program Files(x86)\Self Service\Data\
- Select the icon of the executable file Self Service Management with the right mouse button, select “Properties”, select “Advanced” and flag the option “Run as Administrator”.

Flow meter

计量器的精度是多少?

精度因产品而已,每个计量器会在参考流量范围内定义。总体来说,必须参阅每个产品的技术表格。我司的计量器产品的精确度可概括如下:

椭圆齿轮电子计量器+/- 0.5 %(如:K200 – K900)

涡轮电子计量器(如k24、Turbinox)

椭圆齿轮机械计量器+/- 1 %(如k400)

圆盘机械计量器+/- 0.5 %(如K33、K44)

贵司生产生物柴油泵吗?

市面上有很多种生物柴油,无法了解他们的实际化学组成。很多产品使用具有攻击性的添加剂而不能与我司的泵浦和/或计量器产品相容。

使用泵浦来处理生物柴油前,应先确定是否合格的产品或具有成分认证的产品,并向经销商咨询是否与我司的泵浦产品相容。
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